Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009

Linköping Electronic Conference Proceedings 59 (2009)

Download proceedings
Show more +

Editor(s): Clatworthy, Simon ; Nisula, Janne-Valtteri ; Holmlid, Stefan

Published: 2012-09-19

ISBN: 978-91-7519-771-5

ISSN: 1650-3686 (print), 1650-3740 (online)

Number of pages: 223


1 Warts-and-all: the real practice of service design
Akama, Yoko

2 Informal service offer: Peddling
Akbulut, Dilek

3 Exemplars in Service Design
Blomkvist, Johan ; Holmlid, Stefan

4 Clinicians as service designers? Reflections on current transformation in the UK health services
Carr, Valerie ; Sangiorgi, Daniela ; Büscher, Monika ; Junginger, Sabine

5 Bridging the gap between brand strategy and customer experience in services: the target experience tool
Clatworthy, Simon

6 Visualtiles: Communication tools for (service) design
Diana; Chiara : Pacenti, Elena ; Tassi, Roberta

7 Service Design Leadership
Gloppen, Judith

8 Managing Stakeholder Involvement in Service Design: Insights from British service designers
Han, Qin

9 Participative; co-operative; emancipatory: From participatory design to service design
Holmlid, Stefan

10 Someone Elseand#8217;s Shoes - Using Role-Playing Games in User-Centered Service Design
Kaario, Peter ; Vaajakallio, Kirsikka ; Lehtinen, Vilma ; Kantola, Vesa ; Kuikkaniemi, Kai

11 Co-Creating Solutions - Combining Service Design and Change Laboratory
Kronqvist, Juha

12 Beyond the experience. In search of an operative paradigm for the industrialisation of services
Morelli, Nicola

13 and#8217;Love Lewishamand#8217;; improving stakeholder satisfaction in local government service: A case study
Prendiville, Alison

14 Communicating through Visualizations: Service Designers on Visualizing User Research
Segelström, Fabian

15 Conceptualising services - developing service concepts through AT-ONE
Tollestrup, Christian

16 Exploring Overlaps and Differences in Service Dominant Logic and Design Thinking
Wetter Edman, Katarina

17 Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services
Wreiner, Thomas ; Mårtensson, Ingrid ; Arnell, Olof ; Gonzalez, Natalia ; Holmlid, Stefan ; Segelström, Fabian