Conference article

Stefano Barone
Dipartimento di Tecnologia Meccanica, Produzione e Ingegneria Gestionale, Università degli Studi di Palermo, Italy

Eva Lo Franco
Dipartimento di Contabilità Nazionale e Analisi dei Processi Sociali, Università degli Studi di Palermo, Italy

Download article

Published in: 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 26:124, p.

Published: 2008-02-15

ISBN:

ISSN: 1650-3686 (print), 1650-3740 (online)

Aly N.; Akpovi J. (2001). Total quality management in California public higher education. Quality Assurance in Education; 9(3); 127-131.

Babbar S. (1995). Applying total quality management to educational instruction. A case study from a US public university. International Journal of Public Sector Management; 8(7); 35-55.

Barone S.; Lo Franco E. (2007). Design of a university course quality by Teaching Experiments and Student Feedback (TESF). Submitted.

Bier I. D.; Cornesky R. (2001). Using QFD to construct a higher education curriculum. Quality Progress; Vol.34; No.4; APRIL; pp. 64-68.

Box; G. E. P.; Hunter; W. G.; Hunter; J. S. (1978) Statistics for Experimenters; Wiley.

Canic; M. J.; McCarthy; P. M. (2000). Service quality and higher education do mix. Quality Progress; Vol. 33; No. 9; SEPTEMBER; pp. 41-46.

Chinn P. W. U.; Hilgers T. L. (2000). A conceptual model of service quality and its implication for future research. Journal of Research in Science Teaching; 37(1); pp. 3-25.

Clewes D. (2003). A student-centred conceptual model of service quality in Higher Education. Quality in Higher Education; 9(1); 69-85.

Durlabhji S. G.; Fusilier M. R. (1999). The empowered classroom: applying TQM to college teaching. Managing Service Quality; 9(2); 110-115.

Ensby M.; Mahmoodi F. (1997). Using the Baldrige Award Criteria in College classroom? Quality Progress; Vol. 30; No. 4; APRIL; pp. 85-91.

Felder R. M.; Brent R. (1999). How to improve teaching quality. The Quality Management Journal; vol.6; No.2; pp. 9 – 21.

Fram E. H.; Camp R. C. (1995). Finding and implementing best practices in higher education. Quality Progress; Vol. 28; No.2; FEBRUARY; pp. 69-73.

Goh T. N. (1996). A framework for quality assurance in teaching. Total Quality Management; vol.7; No.2; pp. 183 - 188.

Grönroos C. (2001). The perceived service quality concept – a mistake?. Managing Service Quality; 11(3); 150-152.

Harvey L. (2003). Student feedback [1]. Quality in Higher Education; 9(1); 3-20.

Harvey; J. A.; Busher H. (1996). Marketing schools and consumer choice. International Journal of Educational Management 10; no. 4:26:32.

Helms S.; Key C. H. (1994). Are students more than customers in the classroom? Quality Progress; Vol. 27; No.9; SEPTEMBER; pp. 97-99.

Hughey D. W.; Sudhir K. C. (2003). Measuring the quality of University computer labs using SERVQUAL: a longitudinal perspective. The Quality Management Journal; vol.10; No.3; pp. 33-44.

Kanji G. K. (1996). Quality learning. Total Quality Management; 7(2); 147-152.

Kanji G. K.; Tambi A. M. bin A.; Wallace W. (1999). A comparative study of quality practices in higher education institutions in the US and Malaysia; Total Quality Management; 10(3); 357-371.

Kanji; G. K.; Tambi A. M. bin A. (1999). Total Quality Management in UK higher education institutions; Total Quality Management;vol.10; n.1; 129-153.

Lawrence J. J.; Mc Collough M. A. (2004). Implementing total quality management in the classroom by means of student satisfaction guarantees. Total Quality Management; vol.15; No.2; pp. 235-254.

Mehra S.; Rhree M. (1999). Implementing the cooperative learning process in the classroom. The Quality Management Journal; vol.6; No.2; pp. 22-28.

Mergen E.; Grant D.; Widrick S. M. (2000). Quality management applied to higher education. Total Quality Management ; 11(3); 345-352.

Owlia M. S.; Aspinwall E. M. (1996a). Quality in higher education – a survey. Total Quality Management ;7(2); 161-171.

Owlia M. S.; Aspinwall E. M. (1996b). A framework for the dimensions of quality in higher education. Quality Assurance in Education; 4; no. 2: 12-20.

Owlia M. S.; Aspinwall E. M. (1997). TQM in higher education – a review. International Journal of Quality and Reliability Management ;14(5); 527-543.

Parasuraman; A.; Zeithaml; V.A. & Berry L.L. (1985). A conceptual model of service quality and its implication for future research. Journal of Marketing; 49:4; pp. 41- 50.

Parasuraman A.; Zeithaml V.A. & Berry L.L. (1988). SERVQUAL: A multiply – item scale for measuring customer perceptions of service quality. Journal of Retailing; vol.64; Spring; pp. 12-40.

Polese F.; Moletta G. (2006). Value creation and related measurement in universities. An empirical application. Total Quality Management ;17(2); 243-263.

Sandvik Wiklund P.; Wiklund H. (1999). Student focused design and improvement of university courses. Managing Service Quality; 9(6); 434-443.

Sirvanci M. (1996). Are students the true customers of higher education?. Quality Progress; Vol. 29; No.10; OCTOBER; pp. 99-102.

Srikatanyoo N.; Gnoth J. (2005). Quality dimensions in International Tertiary Education: a Thai prospective students’ perspective. The Quality Management Journal; vol.12; No.1; pp. 30-40.

Tribus M. (1993). Quality management in education. Journal of Quality and Participation; 16(1); 12-21.

Wallace J. B. (1999). The case for student as customer. Quality Progress; Vol. 32; No.2; FEBRUARY; pp. 47-51.

Wu; C. F. J.; Hamada; M. (2000). Experiments. New York: Wiley.

Zaciewski R. (1994). Improving the instructional process. Quality Progress; Vol. 27; No.4; APRIL; pp. 75-80.