Conference article

Bo Enquist
Service Research Center, Karlstad University, Karlstad, Sweden

Bo Edvardsson
Service Research Center, Karlstad University, Karlstad, Sweden

Lars-Uno Roos
Volvo 3P, Göteborg, Sweden

Ulrik Orstadeus
Volvo 3P, Göteborg, Sweden

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Published in: 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 33:19, p. 215-221

Published: 2008-12-09

ISBN:

ISSN: 1650-3686 (print), 1650-3740 (online)

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