E. Uhlmann
Institute for Machine Tools and Factory Management, Technische Universität Berlin, Germany
H. Bochnig
Institute for Machine Tools and Factory Management, Technische Universität Berlin, Germany
C. Stelzer
Institute for Machine Tools and Factory Management, Technische Universität Berlin, Germany
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Published in: Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Linköping Electronic Conference Proceedings 77:51, p. 399-405
Published: 2012-10-11
ISBN: 978-91-7393-381-0
ISSN: 1650-3686 (print), 1650-3740 (online)
Industrial Product-Service Systems (IPS²) integrate product and service shares over the IPS² lifecycle to provide value and create solutions; which fulfil customer needs. To ensure potentials of IPS² the integration of the customer in the entire IPS² lifecycle is a key point to get a customized solution. With a support by an assistance system the interactive acquisition of customer needs can be done. A subsequent configuration of IPS² solutions; obtaining formalized and precise information; is shown. Together with the recommendation for an IPS² business model; the information’s form the IPS² requirement specification and thus the basis for further development processes.
Industrial Product-Service Systems; support; IPS² development; customer requirements; IPS² configuration
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