C. Herrmann
Institute of Machine Tools and Production Technology, Germany
K. Kuntzky
Institute of Machine Tools and Production Technology, Germany
M. Mennenga
Institute of Machine Tools and Production Technology, Germany
M. Royer-Torney
Institute of Machine Tools and Production Technology, Germany
L. Bergmann
Niedersächsisches Forschungszentrum Fahrzeugtechnik, Germany
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Published in: Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Linköping Electronic Conference Proceedings 77:58, p. 453-459
Published: 2012-10-11
ISBN: 978-91-7393-381-0
ISSN: 1650-3686 (print), 1650-3740 (online)
The introduction of Product Service Systems (PSS) fosters the shift from the traditional focus on the sale of products towards the offer of a function of product-service-combinations to customers. The development and management of PSS is an interdisciplinary task and various aspects have to be taken into account. To avoid local optimisation and problem-shifting; Life Cycle (LC) thinking is required in the context of PSS. Existing approaches for Service Life Cycle (SLC) aim at the development and management of services and distinguish LC phases such as idea management; development; production and displacement. Approaches for Life Cycle Management (LCM) generally apply LC thinking to products. As a result; SLC- and LCMapproaches are not well connected with each other and synergies for PSS are often not obvious. Against this background; this paper proposes a concept how service can be integrated into an existing framework for so-called Total LCM. The framework is demonstrated based on the example of mobility concepts.
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