A. Rosteck
Institute of Management Science, Vienna University of Technology, Vienna, Austria
W. Mayrhofer
Institute of Management Science, Vienna University of Technology, Vienna, Austria
W. Sihn
Institute of Management Science, Vienna University of Technology, Vienna, Austria
J. Ackermann
Department of Factory Planning and Factory Management, Chemnitz University of Technology, Chemnitz, Germany
R. Riedel
Department of Factory Planning and Factory Management, Chemnitz University of Technology, Chemnitz, Germany
E. Mueller
Department of Factory Planning and Factory Management, Chemnitz University of Technology, Chemnitz, Germany
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Published in: Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Linköping Electronic Conference Proceedings 77:67, p. 519-525
Published: 2012-10-11
ISBN: 978-91-7393-381-0
ISSN: 1650-3686 (print), 1650-3740 (online)
The importance of services and product service systems is constantly rising. Internationalization makes it especially for small companies increasingly difficult to meet the service requirements of their customers. Cooperation by combining various competences of all involved partners into a service-network is an option for a flexible solution for this problem. This paper answers some of the conceptual questions with regard to the configuration and operation of service Competence Cells. The presented approach; based on the Competence-Cell-based networking approach; is to date primarily used in manufacturing settings. The paper investigates the advantages of this approach and how its potential can be used for service networks.
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