Gabriele Hoeborn
Department of Safety Engineering, Faculty of Architecture, Civil Engineering, Mechanical Engineering and Safety Engineering, University of Wuppertal
Petra Heinich
Department of Safety Engineering, Faculty of Architecture, Civil Engineering, Mechanical Engineering and Safety Engineering, University of Wuppertal
Petra Winzer
Department of Safety Engineering, Faculty of Architecture, Civil Engineering, Mechanical Engineering and Safety Engineering, University of Wuppertal
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Published in: 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden
Linköping Electronic Conference Proceedings 33:73, p. 869-878
Published: 2008-12-09
ISBN:
ISSN: 1650-3686 (print), 1650-3740 (online)
Global economic processes are complex and their complexity is increasing. Tasks have to be solved by interdisciplinary approaches and by interdisciplinary teams. Having demands on interdisciplinary work groups leads to the necessity of having just one language to communicate. Language at this point is defined as a kind of methodology to work. Different disciplines refer to different languages. To use just one language is absolutely necessary because contributors can not know all languages and methods of all disciplines. One interdisciplinary language is the systems engineering approach therefore it is taken up again. This paper shows a further development of the systems engineering approach. This advancement leads to new approach including a dynamic model – the Wuppertal Generic Management Concept. The term of quality was defined and filled with substance by DIN EN ISO 9001; Quality Management Systems were defined as well. Concerning an increasing of the holistic and general considering of the customers requirements the Total Quality Management Systems have been developed (EN ISO 9004) and as a logical further development the Generic Management System approach was generated. The Wuppertal Generic Management Concept takes all requirements by all stakeholders into account having the purpose to create a requirement related design of enterprises. Two examples of application out of the field of safety and appropriation of drinking water on the one hand and keeping hot liquid on the other hand illustrate and amplify the theoretical scientific approach. The paper offers a solution to combine different requirements and different management systems and to create a new method which can be handled easily – the Wuppertal Generic Management Concept.
Purpose: This paper offers an approach how to join different demands and requirements of different stakeholders by just one management system. The approach is accentuated by two different examples.
Methodology: This concept is based on the hypothesis that an enterprise needs one all-embracing; holistic management concept. We developed a new methodology. It offers the opportunity to realize and verify an effective solution of the described problems and shows a possible application.
Research Limitation: The theoretical approach of the generic management concept is based on a module structure. These modules have to be defined and described. A lot of research work has already been done; but there are still fields of research to continue. It has to be mentioned that this approach needs more research work to develop a practicable and easy to handle tool.
Originality/Value of paper: The theoretical approach of the Wuppertal Generic Management Concept leads to a dynamic and sustainable management concept. It presents a real-time operating system. It is a holistic and ubiquitous concept.
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