Conference article

Participative; co-operative; emancipatory: From participatory design to service design

Stefan Holmlid
Department of Computer and Info Science (IDA), Linköpings universitet

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Published in: Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009

Linköping Electronic Conference Proceedings 59:9, p. 105-118

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Published: 2012-09-19

ISBN: 978-91-7519-771-5

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

In the discourse of service design; terms such as platforms; transformation and co-creation have become part of what seems to be an emergent lingua franca. In the participatory design discourse; and the surrounding design traditions; related terms and ideas were developed. The development of the discourse of participatory design; during the last three decades of the 20th century; influence the way we understand the provisions for and possibilities of service design. The analysis is performed along three themes collected from the development of participatory design; and examples of how the legacy of participatory design has been appropriated are given. We conclude that the two disciplines share a basic structure consisting of involvement techniques; cooperative approaches; and emancipatory objectives. Moreover; some areas of future research for service design are identified.

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