Conference article

Learning from Chaos

Ingela Bäckström
Mid Sweden University, Sweden

Pernilla Ingelsson
Mid Sweden University, Sweden

Håkan Wiklund
Mid Sweden University/Luleå University of Technology, Sweden

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Published in: 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 26:103, p.

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Published: 2008-02-15


ISSN: 1650-3686 (print), 1650-3740 (online)


The purpose of this paper is to describe the core leadership behavior in Change Oriented Leadership; the KaosPilots and Deming’s 14 points. Furthermore we aim to compare similarities and differences in these leadership behaviors; in order to propose new leadership behaviors within Quality Management to fit tomorrow’s more creativity based organizations.


Leadership behavior; Quality Management; KaosPilots; Change Oriented Leadership; Total Quality Management (TQM)


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