Conference article

The Way from Quality Management System to Excellence at the University Environment

Milan Hutyra
VSB – Technical University of Ostrava, Czech Republic

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Published in: 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 26:126, p.

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Published: 2008-02-15


ISSN: 1650-3686 (print), 1650-3740 (online)


The Czech universities have passed during last decade the array of important changes connected both with the change of political orientation and with the convergence to the principles and legislation of EU. Many things have changed – the goals; the sources; the requirements and the conditions. The present management systems of universities do not reflect these changes; still utilise the traditional principles and are deficient of any element of modern management.

The management of universities is being based on the principles of “common law” that don’t correlate in the most cases with the actual requirements of a dynamically developing society. Many problems and nearly standard situations are solved by the “ad hoc” way approach. In many cases there are not clearly defined responsibilities and authorities. The management systems are without the desired level of transparency and formalization. Currently the universities are situated at competitive environment. It is the principal reason why they have to identify as the organisations providing the services that satisfy theirs customers. To lead and operate an organization successfully; it is necessary to manage it in a systematic and visible manner. The implementation of Quality Management System (QMS); as an inherent part of university management; is the way how to reach this aim. The new management of VSB – Technical University of Ostrava decided to implement QMS after their election and appointment in first half of 2003.


Quality Management Systems; Excellence; University


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