Conference article

The History of the European Quality Award Model - A Critical Analysis of its Strengths and Limits

Conti Tito A.
Consultant, Organisational Diagnosis and Improvement, Italy

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Published in: 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 26:2, p.

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Published: 2008-02-15


ISSN: 1650-3686 (print), 1650-3740 (online)


This article is a brief history of EFQM and the European Award is presented (from a personal perspective given the author’s role in the narrated events); to set the stage for a critical review of the EFQM model and its use.


Quality awards; TQM models; EFQM; quality assessments


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