Conference article

The Journey Towards Excellence

Palle Juliussen
Post Danmark A/S, Denmark

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Published in: 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 26:24, p.

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Published: 2008-02-15


ISSN: 1650-3686 (print), 1650-3740 (online)


Post Danmark A/S is a sound and well-managed business where social responsibility as well as customer and employee satisfaction are a natural part of the management culture. However; it has not always been so. On the following pages; an overview is given of the change process that Post Danmark A/S has gone through from the mid 1990s until today.


Excellence; TQM; change management; LEAN; self-supporting teams


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