Conference article

Development of a Database Management System Design Involving Quality Costs

Ínci Şentarh
çankaya University, Department of Management, Turkey

Adnan Erdursun
çankaya University, Department of Management, Turkey

Deha Çaman
çankaya University, Department of Management, Turkey

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Published in: 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 26:98, p.

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Published: 2008-02-15


ISSN: 1650-3686 (print), 1650-3740 (online)


All organizations in different sectors of the industries should implement quality management practices to improve their performances. In order to prove that a quality management program is cost effective; it is necessary to identify and measure the quality costs in the system (Love;2000; Aoieong; 2002). However; very few companies are interested in quality cost computations to quantify the benefits of TQM; due to the great number and complexity of phases and / or activities involved in the operations. In this study; it is notified that if a general approach in tracking and measuring quality costs in different fields of study is developed; companies will be encouraged to trace their quality management performances; decrease their costs of operations and increase overall profits. Hence; in this paper; a DBMS design has been proposed which makes it possible to track deviations from ideal quality successfully and the cost of deviations per unit object in a quality management system.


Quality cost; database management system


Aoieong; R.T.; Tang; S.L.; and Ahmed; S.M.; (2002) “A process approach in measuring quality costs of construction projects: model development”; Construction Management and Economics; 20; pp 179-192.

Love; P.E.D. and Li; H.; (2000) “Quantifiying the causes and costs of rework in construction”; Construction Management and Economics; 18; pp 479-490.

Crosby; P.B. (1979); Quality is Free; NY.; Mc Graw Hill.

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