Konferensartikel

This paper describes the lessons learned from Service Design projects which have tackled sensitive subjects: from young people in care, mental health, unemployment, homelessness, overcrowding, crisis and domestic violence to name but a few. It highlights the importance of adapting normal project practice to protect the mental health and well-being of all those involved in a project. It argues that project rituals must be developed to look after the participants, which requires a shift in company’ cultures to truly value mental health and well-being and to reduce staff stress and trauma.

mental health, mental well-being, service design, research, sensitive subjects