Thomas Wreiner
Department of Computer and Information Science, Linköping University, Linköping, Sweden
Ingrid Mårtensson
Department of Computer and Information Science, Linköping University, Linköping, Sweden
Olof Arnell
Department of Computer and Information Science, Linköping University, Linköping, Sweden
Natalia Gonzalez
Department of Computer and Information Science, Linköping University, Linköping, Sweden
Stefan Holmlid
Department of Computer and Information Science, Linköping University, Linköping, Sweden
Fabian Segelström
Department of Computer and Information Science, Linköping University, Linköping, Sweden
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Ingår i: Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009
Linköping Electronic Conference Proceedings 59:17, s. 213-223
Publicerad: 2012-09-19
ISBN: 978-91-7519-771-5
ISSN: 1650-3686 (tryckt), 1650-3740 (online)
Service blueprints are usually included in listings of standard methods within service design. Still; little research has been conducted on service blueprints. The case study at hand explores how blueprints can be applied in a situation with three key actors; all with different motives and wishes. The case study is within the domain of car parking; a service which at a first glance may seem simple; but is rather complex when scrutinized. Three ways of blueprinting the situation are presented and discussed in the paper. Finally issues which arose from the blueprinting process are discussed in regard to implications for people creating blueprints.
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