Konferensartikel

The project aimed to explore what potential users would want from an innovative consumer care service platform which helps people live independently; and helps friends and relatives more easily support them. Co-creation methods were used to design a prototype of the service with stakeholders. Existing technologies were repurposed to prototype the service concept; which was tested in-situ with older people and their carers. Results from this initial pilot were positive; with participants finding the service non-intrusive; reassuring; and easy to use. The service is now being developed as a customer proposition and commercialised with business modelling by ADI; support from the charity CarersUK; and a national channel partner; with the intention to roll the service out UK-wide to customers. This paper describes the methods and processes used; and how the holistic service design methodology is proving to be a powerful persuader to help take the service to commercialisation.

technology; telecare; assistive technology; co-creation; user engagement; service design