Konferensartikel

Man Hang Yip
Institute for Manufacturing, Engineering Department, University of Cambridge, Cambridge, UK

Robert Phaal

David R. Probert

Ladda ner artikel

Ingår i: ServDes.2012 Conference Proceedings Co-Creating Services; The 3rd Service Design and Service Innovation Conference; 8-10 February; Espoo; Finland

Linköping Electronic Conference Proceedings 67:30, s. 287-298

Publicerad: 2013-10-16

ISBN: 978-91-7519-482-0

ISSN: 1650-3686 (tryckt), 1650-3740 (online)

This paper identifies the literature gap of stakeholder involvement in the process of new PSS development and compares the identified gap with the experience of industry practitioners. The fields relevant to the research focus are described and the characteristics of a new PSS are proposed as the basis of the research. This paper concludes with an initial proposition; that there is a need for an holistic approach to new PSS development and to have early multiple stakeholder input.

Alam; I. & Perry; C. (2002). A customer-oriented new service development process. J. Services Marketing; 16(6); 515-34

An; Y.; Lee; S. & Park; Y. (2008). Development of an integrated product-service roadmap with QFD: A case study on mobile communications. Int. J. Service Industry Management; 19(5); 621-38.

Anderson; J.C. & Narus; J.A. (1995). Capturing the Value of Supplementary Services. Harvard Business Review; Jan-Feb; 75-83.

Aurich; J. C.; Schweitzer; E.; & Mannweiler; C. (2008). Integrated Design of Industrial Product-Service Systems. In M. Mitsuishi; K. Ueda; & F. Kimura (Eds.); Manufacturing Systems and Technologies for the New Frontier (pp. 543-546). London: Springer.

Baines; T.S.; Lightfoot; H.W.; Benedettini; O. & Kay; J.M. (2009). The servitization of manufacturing: A review of literature and reflection on future challenges. J. Manufacturing Technology Management; 20(5); 547-67.

Booz; Allen; & Hamilton. (1982). New products management for the 1980s. New York; NY: Booz; Allen & Hamilton.

Bryson; J.M. (2003). What To Do When Stakeholders Matter: A Guide to Stakeholder Identification and Analysis Techniques. London School of Econ. & Polit. Sci; 1-40.

Carbonell; P.; Rodiguez-Escudero; A.I. & Pujari; D. (2009). Customer Involvement in New Service Development: An Examination of Antecedents and Outcomes. J. Product Innovation Management; 26; 536-50.

Chase; R.B. & Garvin; D.A. (1989). The Service Factory. Harvard Bus.Rev. Jul; 61-9.

Cooper; R.G. (1988). Predevelopment activities determine new product success. Ind. Marketing Management; 17(3); 237-47.

Cooper; R.G. (1993). Winning at New Products - Accelerating the Process from Idea to Launch. 2nd ed. Cambridge; MA: Perseus Books; U.S.

Cooper; R.G. (2008). Perspective:The Stage-Gate® Idea-to-Launch Process-Update; What’s New; and NexGen Systems. J. Product Innov. Mgmt.; 25(3); 213-32.

Cooper; R.G. & Kleinschmidt; E.J. (1987). Success Factors in Product Innovation. Ind. Marketing Management; 16; 215-23.

Cooper; R.G. & Kleinschmidt; E.J. (1995). Benchmarking the firm’s critical success factors in new product development. J. Product Innov. Mgmt.; 12(5); 374-91.

Cooper; R.G.; Edgett; S. & Kleinschmidt; E.J. (2001). Portfolio management for new product development: results of an industry practices study. R&D Mgmt.; 31(4); 361-80.

Davies; A.; Brady; T. & Hobday; M. (2006). Charting a Path Toward Integrated Solutions. MIT Sloan Management Review; 47(3); 39-48.

de Brentani; U. (1989). Success and failure in new industrial services. J. Product Innovation Management; 6; 239-58.

de Brentani; U. & Cooper; R.G. (1992). Developing Successful New Financial Services for Businesses. Ind. Marketing Management; 21(3); 231-41.

de Brentani; U. & Ragot; E. (1996). Developing new business-to-business professional services: what factors impact on performance? Ind. Marketing Mgmt.; 25; 517-30.

Donaldson; T.; & Preston; L. E. (1995). The Stakeholder Theory of the Corporation: Concepts; Evidence; and Implications. Academy of Management Review; 20(1); 65-91.

Edvardsson; B. & Olsson; J. (1996). Key concepts for new service development. Service Industries Journal; 16(2); 140-64.

Ericson; Å. M. & Larsson; T. C. (2009). People; Product and Process Perspectives on Product/Service- System Development. In T. Sakao & M. Lindahl (Eds.); Introduction to Product/Service-System Design (219-36). London: Springer.

Espicom Business Intelligence. (2011). The Outlook for Medical Devices in Western Europe; [online] Available at: <http://www.espicom.com/ProdCat2.nsf/Product_ Alt_URL_Lookup/medical_devices_western_europe> [Accessed 16 Aug 2011].

Fredberg; T. (2007). Real options for innovation management. Int. J. Technology Management; 39(1-2); 72-85.

Freeman; R.E. (1984). Strategic Management A Stakeholder Approach. Marshfield; MA: Pitman Publishing Inc.

Goedkoop; M.; van Halen; C.; HRM; te R.; & Rommens; P. (1999). Product Service systems; Ecological and Economic Basics. Economic Affairs.

Hansen; D. (2009). An Aging Population Drives Medical Device Growth; [online] Available at <http://www.vanderstahl.com/blog/2009/10/an-aging-population-drives-medical-growth/> [Accessed 16 Aug 2011].

Hara; T.; Arai; T.; & Shimomura; Y. (2006). A Concept of Service Engineering: A Modeling Method and A Tool for Service Design. 2006 Int. Conf. on Service Systems and Service Management; 13-18.

Herstatt; C. & Von Hippel; E. (1992). FROM EXPERIENCE: Developing New Product Concepts Via the Lead User Method: A Case Study in a “Low-Tech” Field. J. Product Innovation Management; 9; 213-21.

Iamratanakul; S.; Hernandez; I.P.; Castilla; C. & Milozevic; D.Z. (2007). Innovation and factors affecting the success of NPD projects: Literature explorations and descriptions. 2007 IEEE Int. Conf. on IEEM; 3(3); 1053-7.

Johne; A. & Storey; C. (1998). New service development: a review of the literature and annotated bibliography. European J. Marketing; 32(3/4); 184-251.

Johnson; S.; Menor; L.; Roth; A. & Chase; R. (2000). A Critical Evaluation of the New Service Development Process Integrating Service Innovation and Service Design. In J. Fitzsimmons & M. Fitzsimmons (Eds.); New Service Development Creating Memorable Experiences (1-32). London: Sage Publications.

Kim; W.C. & Mauborgne; R. (1997). Value Innovation: The Strategic Logic of High Growth. Harvard Bus. Rev.; Jan; 103-12.

Kindström; D.; & Kowalkowski; C. (2009). Development of industrial service offerings: a process framework. J. of Service Management; 20(2); 156-172.

Kipley; D. & Lewis; A.O. (2008). Examining the Efficacy of the Multi-Rater Analysis Methodology as an Alternative Approach in Determining Stakeholder Power; Influence and Resistance. The Business Renaissance Quarterly: Enhancing the Quality of Life at Work; 3(4); 101-25.

Lagrosen; S. (2005). Customer involvement in new product development: A relationship marketing perspective. European J. Innovation Mgmt. 8(4); 424-36.

Lint; O. & Pennings; E. (1999). The option approach to the new product development process (1-38). Rotterdam; the Netherlands.

Lovelock; C.H. (1983). Classifying Services to Gain Strategic Marketing Insights. J. Marketing; 47(3); 9-20.

Mendelow; A.L. (1983). Setting Corporate Goals and Measuring Organizational Effectiveness - A Practical Approach. Long Range Planning; 16(1); 70-6.

Mitchell; R.K.; Agle; B.R. & Wood; D.J. (1997). Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts. The Academy of Management Review; 22(4); 853-86.

Moller; K.; Rajala; R. & Westerlund; M. (2008). Service Innovation Myopia? A new recipe for client-provider value creation. California Mgmt. Review; 50(3); 31-48.

Nijssen; E.; Hillebrand; B.; Vermeulen; P. & Kemp; R. (2006). Exploring product and service innovation similarities and differences. Int. J. Res. Marketin.; 23(3); 241-51

O'Sullivan; A. (2006). Why tense; unstable; and diverse relations are inherent in co-designing with suppliers: an aerospace case study. Ind. & Corp. Change; 15(2); 221-50.

Oliveira; P. & von Hippel; E. (2011). Users as service innovators: The case of banking services. Research Policy; 40(6); 806-18.

Phaal; R.; Farrukh; C.J. & Probert; D.R. (2004). Technology roadmapping-A planning framework for evolution and revolution. Technological Forecasting and Social Change; 71(1-2); 5-26.

Porter; M.E. (1996). What is Strategy? Harvard Bus. Rev.; (Nov); 61-78.

Shimomura; Y. & Arai; T. (2009). Service Engineering–Methods and Tools for Effective PSS Development. In T. Sakao & M. Lindahl (Eds.); Introduction to Product/Service-System Design (113-35). London: Springer.

Shostack; G.L. (1984). Designing services that deliver. Harvard Bus. Rev; Jan;133-9.

Smirnova; M.; Podmetina; D.; Va¨a¨ta¨nen; J.& Kouchtch; S. (2009). Key stakeholders' interaction as a factor of product innovation: the case of Russia. Int. J. Technology Marketing; 4(2/3); 230-47

Susniene; D. & Vanagas; P. (2007). Comprehensive Stakeholder Analysis as a Tool for Satisfaction of Stakeholders Needs and Interests. Econ.& Mgmt.;12; 1058-62.

Susniene; D. & Vanagas; P. (2007). Means for Satisfaction of Stakeholders’ Needs and Interests. Engineering Econ.; 55(5); 24-8.

Tan; A.; Mcaloone; T.; & Matzen; D. (2009). Service-Oriented Strategies for Manufacturing Firms. In T. Sakao & M. Lindahl (Eds.); Introduction to Product/Service-System Design (pp. 197-218).

Tomiyama; T. (2001). Service engineering to intensify service contents in product life cycles. Proceedings Second International Symposium on Environmentally Conscious Design and Inverse Manufacturing; IEEE CompSociety; 2001; 613-18.

Tidd; J. & Bodley; K. (2002). The influence of project novelty on the new product development process. R&D Management; 32(2); 127-38.

Tidd; J. & Hull; F.M. (2003). Managing Service Innovation : Variations of Best Practice. Service Innovation: Organizational Responses to Technological Opportunities and Market Imperatives. London: Imperial College Press.

Vandermerwe; S. & Rada; J. (1988). Servitization of business: Adding value by adding services. European Management Journal; 6(4); 314-24.

Vargo; S.; Maglio; P. & Akaka; M. (2008). On value and value co-creation: A service systems and service logic perspective. European Management J.; 26(3); 145-52.

Vargo; S.L. & Lusch; R.F. (2004). Evolving to a new dominant logic for marketing. J. Marketing; 68(1); 1-17.

Von Hippel; E. (1976). The dominant role of users in the scientific instrument innovation process. Research Policy; 5(3); 212-39.

Webster; F.E. & Wind; Y. (1972). A General Model for Understanding Organizational Buying Behavior. J. Marketing; 36(2); 12.

Williams; W. & Lewis; D. (2008). Strategic management tools and public sector management. Public Management Review; 10(5); 653-71.

Yang; L.; Xing; K. & Lee; S. (2010). A new conceptual life cycle model for Result-Oriented Product-Service System development. Service Ops and Logistics; 23-8.