The Impact of Narrative Methods on Deriving User-Centered Product Requirements from Individual Knowledge

Christian Wölfel
Technische Universität Dresden, Germany

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Ingår i: KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13

Linköping Electronic Conference Proceedings 100:114, s. 1373-1382

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Publicerad: 2014-06-11

ISBN: 978-91-7519-276-5

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Industrial design education and practice often sits on the fence between rational approaches as established in engineering design on the one side and free-spirited approaches familiar to fine arts on the other. Especially when in interdisciplinary contexts; this may cause some issues since industrial designers and their methods may be perceived as either too narrow-minded or too chaotic. One example of reoccurring surprise is the use of narrative methods such as personas and use case scenarios in systematic product development processes. Usually; collaborating engineering designers are sceptic in the beginning but later on accept the methods as means of communication and collaboration. However; narrative methods are not only means of team work and presenting concepts or solutions; but also help analysing the task; defining requirements and evaluating design proposals. This paper describes a study that aims at proving the impact of narrative methods in industrial design on an empirical basis.


Individual design knowledge; narrative methods; user-centered product requirements


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