The Future Passenger Experience: A Shift from Physical to Virtual Design

Anna Harrison
Queensland University of Technology, Australia

Vesna Popovic
Queensland University of Technology, Australia

Ben Kraal
Queensland University of Technology, Australia

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Ingår i: KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13

Linköping Electronic Conference Proceedings 100:31, s. 395-404

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Publicerad: 2014-06-11

ISBN: 978-91-7519-276-5

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


The “Airport Terminal of the Future” has been an important topic of discussion at aviation industry conferences in the last few years. Most recently; there has been a convergence of ideas regarding what the future passenger experience will be like. This convergence of stakeholder viewpoints can be attributed to several key trends; including: (a) the maturation and accessibility of technologies; (b) a shared need to reduce the cost and time associated with processing passengers through terminal buildings; and (c) a growth in the number of passengers travelling by air each year.

In this paper; we present an example of what the future passenger experience will look like. The example represents a consolidation of industry perspectives and research in the field. By looking at the problem of future travel from the perspective of an instantiated example; we highlight two of the key data integration components that need to be addressed before the vision of seamless travel can become a reality: (1) data formatting and (2) data ownership. Resolving both formatting and data sharing issues is necessary in order to integrate data from various underlying data sources. This in turn is critical to providing the seamless future travel experience. We propose an approach to resolving the data integration issues identified. The data formatting issues can largely be resolved through the development of global aviation data standards. An approach based on data validation; rather than physical data integration; is proposed to overcome the issues associated with data ownership.

By looking at the passenger experience from this data centric perspective; we identify a potential shift in the way that future passenger terminals will be designed. Whereas currently the design of terminals is largely an architectural practice; in the near future; the design of the terminal building may become more of a virtual technology practice. This naturally has significant implications for the way in which the design of these environments is approached in the future


Passenger Experience; Future; Vision; Travel; Design; Data; Airport; Architecture


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