Concept of Satisfaction

Masaaki Kurosu
The Open University of Japan, Japan

Ayako Hashizume
Tokyo Metropolitan University, Japan

Ladda ner artikel

Ingår i: KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13

Linköping Electronic Conference Proceedings 100:92, s. 11053-1112

Visa mer +

Publicerad: 2014-06-11

ISBN: 978-91-7519-276-5

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


This article examines the concept of satisfaction from various viewpoints including linguistics; psychology; and philosophy as well as Kansei engineering and will pursue how the design of artifacts that will bring the satisfaction can be realized and how the evaluation of satisfaction can be achieved. Of course; there have been some satisfactory measurement scales such as SUS; SUMI and WAMMI. But they simply measure the degree of resulting satisfaction and does not consider the relationships between the satisfaction and other quality characteristics. What is needed is the measurement of satisfaction based on the consideration on the conceptual network including relevant quality characteristics.


Satisfaction; UX; usability


Helson; H. (1948) “Adaptation-level as a Basis for a Quantitative Theory of Frame of Reference” Psychological Review; 55; p.297-313.

ISO. (1998). ISO9241-11:1998 Ergonomic Requirements for Office Work with Visual Display Terminals (VDTs) -- Part 11: Guidance on Usability.

ISO. (2010). ISO9241-210:2010 Ergonomics of Human-System Interaction - Human-Centred Design for Interactive Systems.

ISO. (1999). ISO/IEC13407:1999 Human-Centred Design Processes for Interactive Systems.

ISO/TR 16982:2002 (2002) “Ergonomics of Human-System Interaction – Usability Methods Supporting Human Centred Design”.

ISO/TR 18529:2000 (2000) “Ergonomics of Human-System Interaction – Human Centred Lifecycle Process Descriptions”.

ISO 20282-1:2006 (2006) “Ease of Operation of Everyday Products – Part 1: Design Requirements for Context of Use and User Characteristics”.

ISO 25010:2011 (2011) “Systems and Software Engineering – Systems and Software Product Quality Requirements and Evaluation (SQuaRE) – System and Software Quality Models”.

Kujala; S.; Roto; V.; Vaananen-Vainio-Mattila; K.; Karapanos; E. and Sinnela; A. (2011) “UX Curve: A Method for Evaluating Long-Term User Experience” Interacting with Computers.

Kurosu; M. (2006) “New Horizon of User Engineering and HCD” HCD-Net Journal.

Kurosu; M. and Hashizume; A. (2013) “Descriptive Words for Various Experience” NES 2013 Proceedings.

Lewin; K.; Dembo; T.; Festinger; L.; and Sears; P.S. (1944) “Level of Aspiration” in Hunt; J.McV. (ed) “Personality and the Behavioral Disorder Vol.1” pp.333-378.

Roto; V.; Law; E. L-C.; Vermeeren; A. and Hoonhout; J. (eds) (2011) “User Experience White Paper – Bringing Clarity to the Concept of User Experience” http://www.allaboutux.org/uxwhitepaper/.

Stein; J. (1966) “The Random House Dictionary – The Unabridged Edition” Random House.

VandenBos; G.R. (ed.) (2006) “APA Dictionary of Psychology” APA Press.

Citeringar i Crossref