People Centred Healthcare Service Delivery - by People for People

Shaon Sengupta
Sanya Khanna, Philips Design, Eindhoven, The Netherlands

Sanya Khanna
Sanya Khanna, Philips Design, Eindhoven, The Netherlands

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Ingår i: Service Design Geographies. Proceedings of the ServDes.2016 Conference

Linköping Electronic Conference Proceedings 125:35, s. 429-447

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Publicerad: 2016-05-17

ISBN: 978-91-7685-738-0

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Primary healthcare is the one of the most efficient and cost-effective way to organize health systems. However, delivery of primary healthcare is a challenge for a number of countries as they have low resource setup and high population count. To address this challenge, various health policies & programs, including IT solutions have been devised and deployed. Ways to empower and mobilize Community Health Workers (CHWs) have proven to be beneficial as they address issues specific to the community that leads to effective implementation of care plans. However, as research suggests, numerous programs have failed in the past because of unrealistic expectations, poor planning and an underestimation of the effort and inputs required to make it work. This paper analyses user centric methods of catalysing CHWs in primary care delivery and reflects on a framework that constitutes higher retribution & enablement of the community health worker.


community health worker, primary care, healthcare delivery, triaging, health continuum, care network, IT, service delivery


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