Overlapping Research and Design Phases Through Participatory Startegies

Lara Clare Casciola
Aalborg University Copenhagen, København, Denmark

Maria Crucera Vasco
Aalborg University Copenhagen, København, Denmark

Esben Grøndal
Aalborg University Copenhagen, København, Denmark

Andreas Jonsson
Aalborg University Copenhagen, København, Denmark

Nicola Morelli
Aalborg University Copenhagen, København, Denmark

de Götzen de Götzen
Aalborg University Copenhagen, København, Denmark

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Ingår i: Service Design Geographies. Proceedings of the ServDes.2016 Conference

Linköping Electronic Conference Proceedings 125:40, s. 488-494

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Publicerad: 2016-05-17

ISBN: 978-91-7685-738-0

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


This paper explores the implications, with regard to service design education, of a project in the second semester of the Service Systems Design Master’s program at Aalborg University. The learning objective of this project is to develop student capabilities in the design and deployment of service concepts within a systemic environment. Topics introduced as part of the program’s curriculum in this semester that contribute to engaging students in this type of thinking include both technical (production systems, IT systems) and social (user participation and social innovation) aspects. As the case study is discussed, note will be taken of the influence of this educational approach in the design team’s choices throughout the project process. Through this exploration, a discussion can be held on the opportunities and challenges presented to students as they attempt to combine the various aspects of a design education focused on systemic thinking.


co-design, service design education, prototyping, user participation.


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