Service Design for Effective Servitization and New Service Implementation

Giulia Calabretta
Delft University of Technology, Deft, The Netherlands

Christine De Lille
Delft University of Technology, Deft, The Netherlands

Caroline Beck
Delft University of Technology, Deft, The Netherlands

Jurgen Tanghe
Delft University of Technology, Deft, The Netherlands

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Ingår i: Service Design Geographies. Proceedings of the ServDes.2016 Conference

Linköping Electronic Conference Proceedings 125:8, s. 91-104

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Publicerad: 2016-05-17

ISBN: 978-91-7685-738-0

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


In this paper we attempt to contribute to this research gap by proposing design professionals as enablers of the servitization transition, and the design approach to service innovation as a set of tools and practices that product-centric organizations can use for service innovation and effective implementation.


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