Put on your oxygen mask before helping others: Mental well-being in service design

Anne Dhir
We are Snook, London, UK

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Ingår i: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Linköping Electronic Conference Proceedings 150:15, s. 188-198

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Publicerad: 2018-07-05

ISBN: 978-91-7685-237-8

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


This paper describes the lessons learned from Service Design projects which have tackled sensitive subjects: from young people in care, mental health, unemployment, homelessness, overcrowding, crisis and domestic violence to name but a few. It highlights the importance of adapting normal project practice to protect the mental health and well-being of all those involved in a project. It argues that project rituals must be developed to look after the participants, which requires a shift in company’ cultures to truly value mental health and well-being and to reduce staff stress and trauma.


mental health, mental well-being, service design, research, sensitive subjects


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