Konferensartikel

Antreem and Imola Informatica supported Creval (Credito Valtellinese) to discover, design and deliver a set of digital services that enabled humans to understand how much the company services are compliant to a desired level of adequacy. Discover: it all started with the question: what is adequacy? Adequacy to what? What KPI’s are involved? How can they be measured? Design: the different ways to represent these KPI’s, in order to support different types of user decisions. Deliver: a digital platform that measures and displays the data.

service evaluation, meta-service, adequacy, KPI