Design craft in Government

Marzia Mortati
Department of Design, Politecnico di Milano, Italy

Jesper Christiansen
Strategy & Development, Innovation Skills, Nesta, UK

Stefano Maffei
Department of Design, Politecnico di Milano, Italy

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Ingår i: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Linköping Electronic Conference Proceedings 150:46, s. 561-571

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Publicerad: 2018-07-05

ISBN: 978-91-7685-237-8

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Current challenges in the ideation, decision-making and implementation of public policy have recently highlighted the gap between the traditional roles and processes adopted by public decision makers and their ability to solve large and undefined issues, pushing policy makers to examine whether/how to incorporate new sets of Pragmatic tools and approaches. Service design practice is becoming increasingly involved in public sector innovation; however, the growth of many practical examples worldwide is not always coupled by a consistent and systematic reflection – whether academic or practical – that can support the evolution of Government in practice, and the advancement of research. In this positioning paper, we reflect on how track papers contribute to advance reflection on these topics; we draw a larger picture to illustrate how design practice in Government is contributing to experimentation and advocacy; and we propose a research agenda to advance both practice and research for Service Design in Government.


service design, design for policy, governing, evidencing


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