Guiding the welfare state towards a co- creative and explorative mindset: When a crisis is an opportunity

Matilda Legeby
Swedish Industrial Design Foundation, Sweden

Pia McAleenan
Swedish Industrial Design Foundation, Sweden

Hanna Andersson
Swedish Industrial Design Foundation, Sweden

Stefan Holmlid
Linköping University, Sweden

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Ingår i: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Linköping Electronic Conference Proceedings 150:50, s. 612-628

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Publicerad: 2018-07-05

ISBN: 978-91-7685-237-8

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


This paper will describe how Förnyelselabbet, a design driven lab, takes on challenging areas that spans across policy, organizational and sectorial boundaries. The paper will give an account of how Förnyelselabbet has set up its co-creation and engagement process. The process is not specifically devised to deliver solutions at a micro level, but to drive change across the welfare system from policy, over new collaborations to specific service interactions. The lab was initiated as a response to the large number of unaccompanied minors that arrived in Sweden around the fall of 2015, based on political insight and a decision by the Ministry of Health and Social Affairs to explore how design could aid user driven innovation within social health care for children and youths.


policy lab, design for policy, policy making, design case


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