Konferensartikel

This paper presents key insights from an ongoing international collaboration designed to explore and enhance the effectiveness of citizens’ engagement in designing public services (track 4 of ServDes.2018). Eight practitioner-led case studies that draw upon service design thinking and approaches to work with vulnerable and disadvantaged populations were examined to explore the experiences of participating in projects across a range of critical social service sectors (including community services, healthcare, housing, employment support, policing, and justice) in three countries. Within and cross-case comparison led to identification of key challenges related to engagement, power differentials, health concerns, funding and other economic and social circumstances that affected meaningful, sustained participation of the stakeholder groups. At ServDes we will share the lessons learned from a co- design process involving leaders and participants in the case studies about designing improvements in public services, with particular attention to engaging vulnerable and disadvantaged populations.

co-design, vulnerable populations, public services