Konferensartikel

The History of the European Quality Award Model - A Critical Analysis of its Strengths and Limits

Conti Tito A.
Consultant, Organisational Diagnosis and Improvement, Italy

Ladda ner artikelhttp://www.ep.liu.se/ecp_article/index.en.aspx?issue=026;article=002

Ingår i: 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 26:2, s.

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Publicerad: 2008-02-15

ISBN:

ISSN: 1650-3686 (tryckt), 1650-3740 (online)

Abstract

This article is a brief history of EFQM and the European Award is presented (from a personal perspective given the author’s role in the narrated events); to set the stage for a critical review of the EFQM model and its use.

Nyckelord

Quality awards; TQM models; EFQM; quality assessments

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