Framework of Key Processes and Quality Management

Dimitrios Zamanis
Department of Business Administration

George Bohoris
Department of Business Administration

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Ingår i: 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 33:37, s. 431-446

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Publicerad: 2008-12-09


ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Purpose: Many organizations integrate their performance improvement initiatives under the banner of process management methodologies. This paper resumes the spectrum of the most common Business Process Management; as is currently applied in practice and attempts to contribute to the problem of key business processes’ identification.

Design/Methodology/Approach: The paper utilizes quality tools and techniques in the identification of key processes.

Findings: A quality based methodology to key processes’ identification is presented.

Research limitations: Many of the detailed and already applied business approaches may have not been made publicly available.

Originality/value: Integration of quality tools and techniques with processes management.


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