Konferensartikel

Conceptualising services - developing service concepts through AT-ONE

Christian Tollestrup
Aalborg University, Denmark

Ladda ner artikel

Ingår i: Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009

Linköping Electronic Conference Proceedings 59:15, s. 187-199

Visa mer +

Publicerad: 2012-09-19

ISBN: 978-91-7519-771-5

ISSN: 1650-3686 (tryckt), 1650-3740 (online)

Abstract

What are service design concepts in AT-ONE and how is the workshop process supporting the generation of these concepts?

Based on the ongoing AT-ONE project this paper will outline some of the main methodological and theoretical foundation for generating concepts for services seen from a design perspective. Through the use of a combination of the Vision-based approach (Lerdahl; 2001); the systems perspective and concept definitions (Keinonen & Takala; 2006) a service design concept definition is proposed. The main methods and approach from a design perspective regarding clustering (Tassoul & Buijs; 2006) and approach towards design are summarized to describe the overall approach towards conceptualization. The AT-ONE approach regarding the support tools for moving from ideas to concepts is reviewed. In the discussion the workshop results are compared with the Service Concept definition and ATONE workshops possibility to support the process of generating concepts. Furthermore the challenge of divergence in both process and content sets a challenge for process of clustering towards conceptualization. Together this points towards the limitation of the workshop setting being the ability to sets out directions for further conceptualization rather than actual concepts.

Nyckelord

Inga nyckelord är tillgängliga

Referenser

Andreasen; M.M. (1980): Syntesemetoder på systemgrundlag; Lunds Tekniska Högskola.

Argyris; C. and Schön; D. (1978).Organizational Learning: a theory of action perspective; Reading; Mass.; Addison-Wesley Co.

Broe et al.; (2003); Transcity; Product report; 7th semester Industrial Design Program; Department of Architecture & Design; Aalborg University; Denmark

Churchman; C.W. (1968): "The Systems Approach"; Delacorte Press; New York

Cross; N. (2006). Designerly Ways of Knowing. Springer-Verlag: London; UK

Edvardsson; B. and Olsson; J. (1996). Key Concepts for New Service Development. Service Industries Journal 16(2): 140-164.

Hekkert; P.; (1997). Productive designing: A path to creative design solutions. Paper given at the European Academy of Design Conference; Stockholm.

Keinonen; T. and Takala; R. (2006). Product Concept Design; A review of the Conceptual Design of Products in Industry; Springer Science +Business Media; Germany.

Krippendorff; K. (2006). The semantic turn – a new foundation for design .NY: CRC Press/Taylor and Francis Group.

Lawson; B. (1980). How Designers Think - the design process demystified. Architectural Press: London; UK

Lerdahl; E. (2001); Staging for creative collaboration in design teams; Ph.D. Thesis; NTNU; Trondheim; Department of Product Design Engineering;.

Manzini; E.; Collina; L. and Evans; S. (2004). Solution oriented partnerships. Cranfield; Cranfield University.

Morelli; N. (2003). Product-service systems; a perspective shift for designers: A case study: The design of a telecentre. Design Studies(24): 73-99

Morelli; N. and Tollestrup; C. (2006); New Representation Techniques For Designing In A Systemic Perspective. In proceedings from Engineering and Product Design Education conference 2006; Salzburg; Austria.

Roozenburg; N.F.M. & Eekels; J. (1991). Product design: fundamentals and methods. John Wiley & Son Ltd: London; UK

Shostack; G. L. 1982. How to Design a Service. European Journal of Marketing 16(1): 49.

Schön; D. (1983). The Reflective Practitioner; New York; Basic Books.

Tassoul; M. and Buijs; J.A. (2006). Clustering; from diverging to converging in CPS process. In MK STASIAK & J Buijs (Eds.); Transformations (pp. 111-130). Lodz: Wyzsza Szkola Humanistyczno-Ekonomiczna.

Tollestrup; C. (2004). Value- and Vision-based methodology in Integrated Design. Ph.D. Thesis; Department of Achitecture & Design; Aalborg University; Denmark.

Ulrich; K. and Eppinger; S. (1995). Product Design and Development”. McGraw Hill College Div.

Citeringar i Crossref