User Experience Analysis in Service Co-Creation: A Living Lab Approach

Francesco Molinari
Polymedia SpA, Italy

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Ingår i: ServDes.2012 Conference Proceedings Co-Creating Services; The 3rd Service Design and Service Innovation Conference; 8-10 February; Espoo; Finland

Linköping Electronic Conference Proceedings 67:16, s. 147-155

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Publicerad: 2013-10-16

ISBN: 978-91-7519-482-0

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


The social and psychological analysis of the Human-Computer-’Thing’ (H-C-T) interaction that occurs within an IoT (Internet of Things) service or application environment encompasses emotional; empathical and interpersonal aspects. We propose a Living Lab approach to evaluate these; and introduce to this purpose a novel measurement framework; built on an ontological model and resulting into an appropriate taxonomy of indicators. An experiential platform is currently under development; whereby users are directly involved in co-creating; exploring and experimenting new ideas; concepts and technological artefacts related to IoT applications and services. Experimentation is under way within three European Living Labs; each composed of a physical place; an information architecture and a societal space (user community). Various usage scenarios are concurrently taken into account in three different domains; namely Logistics; Health/Wellbeing and Green services.


IoT (Internet of Things); HCI; HCT (Human-Computer-#&8217;Thing#&8217;) Interaction; Living Lab Approach; Experiential Platform


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