Co-created tools for teaching; learning and designing services in Colombia: Facilitating interdisciplinary learning in service design innovation

Natalia Agudelo
Universidad de los Andes, Bogotá, Colombia

Angélica Flechas
Universidad de los Andes, Bogotá, Colombia

Lina Antolínez
Universidad de los Andes, Bogotá, Colombia

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Ingår i: ServDes.2012 Conference Proceedings Co-Creating Services; The 3rd Service Design and Service Innovation Conference; 8-10 February; Espoo; Finland

Linköping Electronic Conference Proceedings 67:2, s. 9-20

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Publicerad: 2013-10-16

ISBN: 978-91-7519-482-0

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


This paper resumes an on-going research project that is developing and prototyping an improvement on the learning experience for students in design innovation. For this project the key components of the Innovation Workshop’s learning experience have been considered; evaluated and adjusted. Among these elements are the tools that have been adapted to facilitate the design and learning process of multidisciplinary teams; composed by designers and non-designers; which work collaboratively through a semester-long project with a company brief. This paper presents and describes three tools from successful student’s experiences; why they have been chosen; and how they have been adapted to be integrated into the set of resources for the Innovation Workshop learning experience.


Innovation workshop; Human-centred innovation; design thinking; service design; service design tools; service design in Colombia


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