Developing ICT based services for Intellectually Disabled People

Anoja Peethambaran
Laurea University, Espoo, Finland

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Ingår i: ServDes.2012 Conference Proceedings Co-Creating Services; The 3rd Service Design and Service Innovation Conference; 8-10 February; Espoo; Finland

Linköping Electronic Conference Proceedings 67:21, s. 199-203

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Publicerad: 2013-10-16

ISBN: 978-91-7519-482-0

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Information and Communication Technologies (ICT) have become part of everyday life in recent years. ICT can provide people with dignity and well-being through self facilitation. ICT in healthcare; like the Internet; really helps the intellectually disabled people to enrich their life. Intellectually Disabled People can take advantage of ICT as a force for social inclusion.

The case company is a small and medium sized organization working in the health care industry. The case company needs a business model for its operations. The objective of my research is to develop a business model for the case company. The tool used to develop the business model is business model canvas. This report further describes the methodology that willbe used.

The result of the study is a comprehensive business model that can be implemented in real life use. The business model generation can be used by other similar sized (small & medium) companies as well.


Business model canvas; Business model ontology; Information and Communication Technologies (ICT); Qualitative research


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