Deep inside friendly territory: Involving remote co-researchers to understand global users

J.F.F. Pries
Frank & Frens, The Netherland Frank & Frens, The Netherlands

A.G.C. van Boeijen
Delft University of Technology, Delft, The Netherlands

R. van der Lugt
Hogeschool Utrecht - HU, The Netherlands

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Ingår i: ServDes.2012 Conference Proceedings Co-Creating Services; The 3rd Service Design and Service Innovation Conference; 8-10 February; Espoo; Finland

Linköping Electronic Conference Proceedings 67:22, s. 205-215

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Publicerad: 2013-10-16

ISBN: 978-91-7519-482-0

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


The aim in this case study is to explore how to do contextual research in a remote and global context; in which cultural issues play a major part. We executed and evaluated a design research project on a flight-cabin crew-rest area. In this paper a design research method is laid out to obtain information from global users about their experiences; used for design projects; by engaging non-professionals in the research. We found that this collaborative way of doing design research can be very effective; but requires involvement of co-researchers throughout the various research activities; beyond data collection only. In addition; the collected data identified many themes; but needed an additional step; in the shape of a contextmapping-session to reach in-depth information.


Global design; co-research; remote research; culture; user research


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