F. Akasaka
Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
S. Hosono
Service Platforms Research Laboratories, NEC Corporation, Tokyo, Japan
K. Kimita
Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
M. Nakajima
Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
Y. Shimomura
Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
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Ingår i: Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Linköping Electronic Conference Proceedings 77:15, s. 117-124
Publicerad: 2012-10-11
ISBN: 978-91-7393-381-0
ISSN: 1650-3686 (tryckt), 1650-3740 (online)
Manufacturing companies are starting to recognize that services offered through a product are important. From the viewpoint of offering products in combination with services; it is important for designers to focus on requirements. This paper proposes a method to analyze the identified requirements for a strategic service improvement. By evaluating the requirements qualitatively from both the service customer’s and provider’s perspectives; some significant suggestions to define specific requirements which should be focus of improvement are presented. The effectiveness of this method is demonstrated by a case study where a utility company is a client of a service.
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