Prioritizing Service Functions with Non-Functional Requirements

S. Hosono
Service Platforms Research Laboratories, NEC Corporation, Tokyo, Japan

T. Hara
Department of Precision Engineering, The University of Tokyo, Tokyo, Japan

Y. Shimomura
Department of System Design, Tokyo Metropolitan University, Tokyo, Japan

T. Ara
Department of Precision Engineering, The University of Tokyo, Tokyo, Japan

Ladda ner artikel

Ingår i: Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Linköping Electronic Conference Proceedings 77:17, s. 133-140

Visa mer +

Publicerad: 2012-10-11

ISBN: 978-91-7393-381-0

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


The early stage of service development primarily has two design phases: acquiring demands/constraints and determining delivering functions. The latter phase is significant in bridging the gap between design and implementation; as service providers in the IT industry have struggled in determining an appropriate combination of functions: IT-enabled functions and practitioners’ activities. This paper focuses on nonfunctional requirements (NFR); and quantifies the value of respective combination of service functions from NFR perspectives by clarifying the relationships between NFRs; qualities and functions. Case studies on educational services show that the approach will provide us with a basis for determining respective function priority.


PSS design; Service engineering; Non-functional requirements


[1] Baines; T. S.; Lightfoot; H. W.; Evans; S.; Neely; A.; Greenough; R.; Peppard; J.; Roy; R.; Shehab; E.; Braganza; A.; Tiwari; A.; Alcock; J. R.; Angus; J. P.; Bastl; M.; Cousens; A.; Irving; P.; Johnson; M.; Kingston; J.; Lockett; H.; Martinez; V.; Michele; P.; Tranfield; D.; Walton; I. M.; Wilson; H.; 2007; Stateof- the-art in Product Service Systems; IMechE; Part B: Journal of Engineering Manufacture; 1543-1552.

[2] Arai; T.; Shimomura; Y.; 2004; Proposal of Service CAD system – A tool for Service/Product Engineering -; Annals of the CIRP; 53(1); 397-400.

[3] Arai; T.; Shimomura; Y.; 2005; Service CAD system – Evaluation and Quantification-; Annals of the CIRP; 54(1); 463-466.

[4] Sankar; K.; Venkat; R.; 2007; Total Requirements Control at Every Stage of Product Development; Proc. of 15th IEEE Int’l Conf. on Requirements Engineering; 337-342.

[5] Herrmann; A.; Daneva; M.; 2008; Requirements Prioritization Based on Benefit and Cost Prediction: An Agenda for Future Research; Proc. of 16th IEEE Int’l Requirements Engineering Conf.; 125-134.

[6] IEEE std 830-1998.; Available at: http://standards.ieee.org/reading/ieee/std/se/830- 1998.pdf (accessed 10th Nov. 2009).

[7] ISO; ISO/IEC 9126-1:2001; Available at: http://www.iso.org/iso/iso_catalogue/catalogue_tc/ca catalog_detail.htm?csnumber=22749. (accessed 10th Nov. 2009).

[8] Yamamoto; S.; Kaiya; H.; Cox; K.; Bleistein; S.; 2006; Goal Oriented Requirements Engineering: Trends and Issues; IEICE Transactions on Information and Systems; 2701-2711.

[9] Hosono; S.; Hasegawa; M.; Hara; T.; Shimomura; Y.; Arai; T.; 2009; A Methodology of Persona-centric Service Design; CIRP Design Conference; 541-546.

[10] Kuno; A.; Hosono; S.; 2009; A Method to Identify Stakeholders and Their Requirements at Early Stage of Service Development; Forum on Information Technology; 327-332 (In Japanese).

[11] Murakami; Y.; 2002; A collection of basic personality trait words; The Japanese Journal of Personality; Vol.11; 35-49.

[12] The University of Tokyo; 2008; Report on Service Engineering Methods Toward Increasing Customer Satisfaction and Productivity; Investigation Project to Increase Productivity in the Service Industry (In Japanese).

[13] NTT Data Corp.; Fujitsu Ltd; NEC Corp.; Hitachi Co. Ltd.; Mitsubishi Information Systems; Oki Electric Industry Co.; Ltd.; 2009; Consortium of Standardizing Grades of Non-Functional Requirements; Available at http://www.nttdata.co.jp/nfr-grade/result.html. (accessed 10th Nov. 2009; In Japanese).

[14] Hosono; S.; Kuno; A.; Hasegawa; M.; Hara; T.; Shimomura; Y.; Arai; T.; 2009; A Framework of Cocreating Business Values for IT Services; Proc. of IEEE 2009 Int’l Conf. on Cloud Computing -CLOUDII; 167-174.

Citeringar i Crossref