Organizational changes in connection with IPSO

Sofia Lingegård
Department of Management and Engineering, Linköping University, Linköping Sweden

Mattias Lindahl
Department of Management and Engineering, Linköping University, Linköping Sweden

Erik Sundin
Department of Management and Engineering, Linköping University, Linköping Sweden

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Ingår i: Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Linköping Electronic Conference Proceedings 77:59, s. 461-466

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Publicerad: 2012-10-11

ISBN: 978-91-7393-381-0

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Integrated product service offerings (IPSO) have the potential of obtaining better margins; profitability and less environmental impact. Becoming a service provider implies significant changes in the way companies do business; considerable changes within the organization and changes with the relationships to external actors. This paper aims to contribute to the research concerning these changes when companies start to provide IPSOs. Changes within the organizations have been necessary for all the companies studied and especially the sales staff since trust; transparency and long-term relationships with the customer is crucial. Support from the top management is also of importance as well as working in cross-functional teams. Changes are also needed in the service organization and amongst the retailers. Apart from the change in the provider-customer relationships little has been done in including other external actors; but the companies see potential in doing so in the future to expand and develop their IPSOs.


Integrated product service offerings organization; IPSO; organizational change; external actors


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