A. K. Dill
Institute of product development and machine elements, TU Darmstadt, Germany
C. Schendel
Institute of product development and machine elements, TU Darmstadt, Germany
Ladda ner artikel
Ingår i: Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Linköping Electronic Conference Proceedings 77:6, s. 43-49
Publicerad: 2012-10-11
ISBN: 978-91-7393-381-0
ISSN: 1650-3686 (tryckt), 1650-3740 (online)
At the institute of product development a machine elements (pmd) of Technische Universität Darmstadt; Product Service Systems are researched as objects of design. In particular; the application of principles and methods of systematic engineering design to PSS design is examined. The aim is to contribute to effective PSS design by generating and evaluating design variants on different levels of concretization.
This paper focuses on; the interactions between customer and provider in a Business-to-Consumer scenario. An earlier idea of segmenting PSS into episodes of customer/provider interaction is expanded and an approach for applying selected methods of new institutional economics to the evaluation of design variants is presented.
Transaction cost and property rights distribution are proposed as evaluation criteria and suggestions for reducing the consequences of asymmetric information are given.
As an example; various alternatives for a PSS “laundry / cleaning clothes” are considered and the results are presented.
[1] Oberender; C.; Birkhofer; H.; 2003; EstimatingEnvironmental Impacts: The Use-Phase-Analysis- Matrix – A Use Phase Centered Approach; International Conference on Engineering Design ICED 03; Stockholm; Sweden; 19-21 August
[2] Pahl; G.; Beitz; W.; Feldhusen; J.; Grote; K.-H.; 2007; Engineering Design - A Systematic Approach; Third edition; Springer; London
[3] Schendel; C.; Spahl; T.; Birkhofer; H.; 2008;Considerations towards Systematic Engineering of Product Service Systems; NordDesign 2008; Tallin; Estonia; 21-23 August
[4] Bullinger; H.-J.; Fähnrich; K. P.; Meiren;T.; 2003;Service Engineering - Methodical Development of New Service Products; Int. Journal of Production Economics (85): 275-287
[5] Heidemann; B.; 2001; Trennende Verknüpfung – Ein Prozessmodell als Quelle für Produktideen; Doctoral Thesis; Fortschritt-Berichte VDI; Reihe 1; Nr. 351; VDI Verlag; Düsseldorf; Germany
[6] Shostack; G. L.; 1982; How to Design a Service; European Journal of Marketing 16(1): 49-63.
[7] Scholl; G.; 2008; Product Service Systems - Takinga Functional and a Symbolic Perspective on Usership; In: Tukker; A. (Ed.); Perspectives on
radical changes to sustainable consumption and production; Greenleaf; Sheffield; UK: 269–284
[8] Hockerts; K.; 2008; Property Rights as a Predicator for the Eco-Efficiency of Product-Service Systems; CBS Working Paper Series; Working Paper No. 2- 2008
[9] Richter; R.; Furubotn; E. G.; Streissler; M.; 2003; Neue Institutionenökonomik - Eine Einführung und kritische Würdigung; 3.Edition; Mohr Siebeck (Neue ökonomische Grundrisse); Tübingen; Germany
[10] Zeithaml; V.; 2000; Service Quality; Profitability; andthe Economic Worth of Customers: What We Know and What We Need to Learn; Journal of the Academy of Marketing Science (67): 67-85
[11] Hirschl; B.; Konrad; W.; Scholl; G.; Zundel; St.; 2001; Nachhaltige Produktnutzung; edition sigma; Berlin
