Stefan Holmlid
Linköping University, Linköping, Sweden
Johan Blomkvist
Linköping University, Linköping, Sweden
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Ingår i: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Linköping Electronic Conference Proceedings 99:43, s. 418-422
Publicerad: 2014-06-25
ISBN: 978-91-7519-280-2
ISSN: 1650-3686 (tryckt), 1650-3740 (online)
In practice based research; especially when working with non-research organisations; sometimes researchers face challenges related to the willingness of participants to openly share experiences outside the realms of the project. As a consequence; there are methodological challenges with showing results; and working with knowledge verification. In this paper we suggest that some of these obstacles might be dealt with by using service archetypes. These form a neutral basis on which the developed design knowledge may be applied.
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