The role of IT-service in future health care, can they be ignored?

Karen Stendal
University College of Southeast Norway, School of Business, Norway

Janne Dugstad
University College of Southeast Norway, Faculty of Health, Norway

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Ingår i: Proceedings from The 15th Scandinavian Conference on Health Informatics 2017 Kristiansand, Norway, August 29–30, 2017

Linköping Electronic Conference Proceedings 145:14, s. 82-86

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Publicerad: 2018-01-04

ISBN: 978-91-7685-364-1

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


In traditional information systems literature, there is great focus on the need for top management involvement and involvement of the users, when considering implementation of technology in an organization. However, how the IT-department in an organization is involved has not received as much attention. Through our research, we have interviewed the IT-department in five Norwegian municipalities, who have participated in an innovation project to implement welfare technology. Our findings show that this important function in the age of digitalization of public health care is not involved early enough in implementation projects and is still treated as a 8 am-4 pm service by Norwegian municipalities. We argue that the IT-department needs to become an integrated part of the future health care services, and should no longer be considered a support function.


Welfare technology, IT-department, implementation, eHealth


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