Practice notes on designing for change

Lisa Overton
RMIT University, Australia

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Ingår i: ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia

Linköping Electronic Conference Proceedings 173:23, s. 219-223

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Publicerad: 2020-12-22

ISBN: 978-91-7929-779-4

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Service Design Projects often require organisations to undergo significant changes in the way they operate. The conditions driving this need for change often create an environment where those people required to under go it have the least capacity for that change, impeding the implementation of re-designed services. Applying a designerly approach to people’s capacity to engage with change offers a unique way to overcome these barriers. These practice notes identify ways design interventions including compassion practices might help organisations engage successfully in a change process.


service design, organisational change, compassion


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