Understanding uptake to support mobile service design - towards a practical model to assess the uptake of a mobile application supporting clients with drug and alcohol addiction

John Murphy
Neighbourhood Justice Centre, Australia

Frederica Densley
Neighbourhood Justice Centre, Australia

Stuart Ross
Neighbourhood Justice Centre, Australia

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Ingår i: ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia

Linköping Electronic Conference Proceedings 173:39, s. 422-435

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Publicerad: 2020-12-22

ISBN: 978-91-7929-779-4

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


‘eRecovery’ is a suite of software providing an adjunct to clinical support for clients with a substance addiction to help manage relapse behaviour. As part of working on the design and implementation of a 24-month trial of eRecovery, we have created a practical, situated model of the uptake and use of the client facing mobile application software. The model supports organising, visualising and communicating the adoption, appropriation and on-going routine use of the technology. Factors at each stage in the model provide positive and negative tensions that determine whether and how a client progresses from one stage to the next.


service design, technology uptake, appropriation, mobile, alcohol and other drugs, justice


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