The hidden ‘co-designers’ of service: exploring policy instruments in e- messaging

Adeline Hvidsten
Kristiania University College, Oslo, Norway

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Ingår i: ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia

Linköping Electronic Conference Proceedings 173:41, s. 443-457

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Publicerad: 2020-12-22

ISBN: 978-91-7929-779-4

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Approaching services as sociomaterial constellations might bring to the fore new temporalities and accountabilities in designing, beyond that of the immediate service (Kimbell & Blomberg, 2017). This work-in-progress paper draws on a processual study (Langley, 1999) from Norwegian health care. It is inspired by objectivist strands of Science and Technology Studies (STS), especially Actor-Network Theory (ANT) (e.g. Latour, 2005) it explores in what way non-humans might partake as co-designers in the development, provision and re-design of service delivery: finding policy ideas, legislation and ICT hard at work.


non-humans, designing for service, design for policy, sts, ant, public sector, health care


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