Publicerad: 2020-12-22
ISBN: 978-91-7929-779-4
ISSN: 1650-3686 (tryckt), 1650-3740 (online)
Distributed Ledgers or Blockchain-based systems have the potential to provide enablers for the development of future services. By combining deep encryption, tamper-proof transparency and secure personal data to a wide variety of services, there are great opportunities for the development of new services.
In developing new service experiences that capitalise on the potential benefits of Blockchain, there are a number of key challenges. These include:
- Emerging opportunities for services provided by blockchain
- Blockchain as an Identity Enabler
- Public perceptions and confusion about blockchain
- Issues of privacy, mistrust of data storage and possible leakage
- Design methodologies for services to guide users through new blockchain automated and frictionless experiences
This short practice-based paper presents a case study and reflects on the learnings and experience of designing services utilising blockchain technology for digital identity. The paper identifies issues and problems and provides a comprehensive review of the benefits to establish a framework for designing services around distributed ledger blockchain based services.
blockchain; distributed ledger; service design; framework; service enablers; emerging design practice
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