Designing blockchain based services

Clive Grinyer
Royal College of Art, London, UK

Ladda ner artikel

Ingår i: ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia

Linköping Electronic Conference Proceedings 173:48, s. 540-556

Visa mer +

Publicerad: 2020-12-22

ISBN: 978-91-7929-779-4

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Distributed Ledgers or Blockchain-based systems have the potential to provide enablers for the development of future services. By combining deep encryption, tamper-proof transparency and secure personal data to a wide variety of services, there are great opportunities for the development of new services.

In developing new service experiences that capitalise on the potential benefits of Blockchain, there are a number of key challenges. These include:

  • Emerging opportunities for services provided by blockchain
  • Blockchain as an Identity Enabler
  • Public perceptions and confusion about blockchain
  • Issues of privacy, mistrust of data storage and possible leakage
  • Design methodologies for services to guide users through new blockchain automated and frictionless experiences

This short practice-based paper presents a case study and reflects on the learnings and experience of designing services utilising blockchain technology for digital identity. The paper identifies issues and problems and provides a comprehensive review of the benefits to establish a framework for designing services around distributed ledger blockchain based services.


blockchain; distributed ledger; service design; framework; service enablers; emerging design practice


Inga referenser tillgängliga

Citeringar i Crossref