Unblock the tension while implementing Service Design

Arthur Yeh
Independent Service Design Facilitator

Yvonne Yam
Meaning At Work Limited

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Ingår i: ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia

Linköping Electronic Conference Proceedings 173:77, s. 626-627

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Publicerad: 2020-12-22

ISBN: 978-91-7929-779-4

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


The value of excellent service design can only be realized when it has an organization’s buy-in and is being implemented. Service Designers not only need to focus on designing excellent service but also need to be concerned with the implementation of design, in a smooth and sustainable manner.

In this highly practical and interactive workshop, we will introduce Ken Wilber’s Integral Framework and AQAL map for a smoother implementation of the service design practice.

We encourage all participants to bring their real-life client/own scenario(s). We will uncover blind spots and explore new possibilities for creating project buy-in. At the end of the workshop, we will co-create a working template/checklist as a reference that helps us proactively address the potential and actual issues we will face during implementation.


integral operating system, aqal map, co-sensing, co-design


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