Konferensartikel

The Archetype of Excellence in Universities and TQM

Loukas N. Anninos
Department of Business Administration, University of Piraeus, Greece

Ladda ner artikelhttp://www.ep.liu.se/ecp_article/index.en.aspx?issue=026;article=107

Ingår i: 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 26:107, s.

Visa mer +

Publicerad: 2008-02-15

ISBN:

ISSN: 1650-3686 (tryckt), 1650-3740 (online)

Abstract

Universities have always been primary actors in the creation and utilization of knowledge. Since the age of Plato in Ancient Athens; where people enchanted by the mysteries of life and nature; gathered in Academia and under a strong bond discussed a variety of issues; until the birth of the first European university in Bologna and even today; the pursuit for objective and scientifically documented knowledge along with the need for individual and social development continue to permeate the idea of higher education. The university aims a) at transmitting scientifically documented knowledge through teaching; b) at advancing science through research and c) at engaging in economic development; social prosperity and progress.

The challenges that universities face and the pursuit of quality in mission attainment mark out excellence (to the degree it can be achieved) as a basic objective; a reference criterion and a seal of efficient and effective university management and operation.

In bibliography; there are many articles written regarding excellence in higher education (eg. Ho and Wearn; 1996; Badri and Abdulla 2004; Hides et.al. 2004; Osseo-Assare et.al; 2005; Badri et.al 2006; Sohail and Shaikh;2004; Calvo- Mora et.al 2006); prizes (Baldridge Award; European Quality Award) have been established for institutions that attain high performance level in specific dimensions and roadmaps to excellence have been suggested. The reason for all these actions has been the quality management school of thought and the discussion on its implementation in the university context. However; the concept of excellence is not something recently discovered; it is based on the idea of “good”; it embraces “good” and is a basic presupposition for it in a dynamic circle.

Therefore; the aim of this paper is to present the content of excellence through the parchments of the Ancient Hellenic Philosophy and its application in the university context. Further on; the meaning of excellence (aristeia) is presented and is compared with the main concept and principles of TQM; which is considered as a management philosophy that can lead an organization to excellence.

Nyckelord

Excellence; Quality; Management; University

Referenser

Aristotle; Ethica Nicomachea; Chapters A1; A2; A4;B1 (in Hellenic)

Aubert; N and De Gaulejac.; (1992); Le cout de`l excellence; Ed.du Seuil; Paris

Badri; M. and Abdulla; M.; (2004); Awards of excellence in institutions of higher education: an AHP approach; International Journal of Educational Management; Vol.18; No.4; pp.224-242

Badri; M.A.; Selim; H.; Alshare; K.; Grandon; E.; Younis; H and Abdulla; M.; (2006); The Baldridge education criteria for performance excellence framework: empirical test and validation; International Journal of Quality and Reliability Management; Vol.23; No.9; pp.1118-1157

Barr; A.;(1952); The measurement of teacher characteristics and prediction of teaching efficiency; Review of Educational Research; Vol.22; No.3; pp.169-174

Calvo-Mora; A.; Leal; A and Roldan; J.; (2006); Using enablers of the EFQM model to manage institutions of higher education; Quality Assurance in Education; Vol.14; No.2; pp.99-122

Coccia; M.;(2004); Spatial metrics of the technological transfer: analysis and strategic Management;Technology Analysis and Strategic Management; Vol.16; No.1; pp.31-51

Dahlgaard; J.J and Dahlgaard-Park; S M; (2005); In search of excellence-past; present and future; Paper presented at the 8th QMOD Conference; 29/06-01/07/2005; Palermo; Italy

Dahlgaard; J.J and Dahlgaard-Park; S M; (1999); Core value and core competent deployment-a precondition fro achieving business excellence; International Conference on TQM and Human Factors; Linköping Universitet; Sweden

Dahlgaard; J.J and Dahlgaard-Park; S M; (2003); The 4P model: quality strategy from breakthrough and sustainable development; 7th QMOD conference; Monterrey; Mexico

Evans; J.R and Lindsay; W.M.; (1999); The management and control of quality; South Western

Evans; J.R. and Dean; J.W.; (2000); Total Quality Management; Organization and Strategy; South Western

Gallaway; L.;(1961); Teaching and research: partners or enemies?; The Journal of Higher Education; Vol.32; No.1; pp.45-47

Gray; C.;(1969); The teaching model and evaluation of teaching performance; The Journal of Higher Education; Vol.40; No.8; pp.636-642

Hemlin; S.; (1993); Scientific quality in the eyes of the scientist; A questionnaire study; Scientometrics; Vol.27; No.1; pp.3-18

Hermel; P and Ramis-Pujol; J.; (2003); An evolution of excellence: some main trends; The TQM Magazine; Vol.15; No.4; pp.230-243

Hides; M.; Davies; J. and Jackson; S.; (2004); Implementation of EFQM excellence model self assessment in the UK higher education sector-lessons learned from other sectors; The TQM Magazine; Vol.16; No.3; pp.194-201

Ho; S. and Wearn; K.; (1996); A higher education TQM excellence model: HETQMEX; Quality Assurance in Education; Vol.4; No.2; pp.35-42 Homer; Iliad; Rhapsodies D 260 and B768 (in Hellenic)

Johnes; G.; (1990); Measures of research outputs: university departments of economics in the UK 1984-1988; Economic Journal; Vol.100; pp.556-560

Jones; R.; Dent; L.; Jenkins; K.; Cronin; C.; House L.; Jenkins; K.; (2003); Assessing performance and self efficacy of student teachers; Annual Meeting of the Mid South Educational Research Association; pp.2-42

Kemp; P.; O Keefe; R.;() Improving teaching effectiveness; College Teaching; Vol.51; No.3; pp.111- 114

Korhonen; P.; Tainio; R. and Wallenius J.; (2001); Value efficiency analysis of academic research; European Journal of Operational Research; Vol.130; pp.121-132

Kurz; R.S.;Mueller; J.J.;Gibbons; J.L.;DiCataldo; F.;(1989); Faculty performance: suggestions for the refinement of the concept and its measurement; The Journal of Higher Education; Vol.60; No.1; pp.43- 58

Lagrosen; S; (2003); Exploring the impact of culture on quality management; International Journal of Quality and Reliability Management; Vol.20; No.4; pp.473-487

Likert; J.; (2004); The Toyota Way-14 management principles from the world`s greatest manufacturers; McGraw-Hill; NY

Lomas; L.; (2004); Embedding quality: the challenges for higher education; Quality Assurance in Education; Vol.12; No.4; pp.157-165

Martin; T.; Berry; K.;(1969); The teaching-research dilemma: its sources in the university setting; The Journal of Higher Education; Vol.40;No.9; pp.691-703

Newman; J.H.; (1854); The idea of a university; Essay

Osseo-Assare; A.; Longbottom; D. and Murphy; W.; (2005); Leadership best practices for sustaining quality in UK higher education from the perspective of the EFQM excellence model; Quality Assurance in Education; Vol.13; No.2; pp.148-170

Pascale; R.T and Athos. A.G.; (1981); The art of Japanese Management; Simon and Schuster; NY

Peters; T and Waterman; R.H (1982); In search of excellence; Lessons from America`s best run companies; Harper and Row

Peters; T.; (1988); Facing up to the need for a management revolution; Cal. Management Review; Winter; pp.7-38

Peters; T and Austin; N. (1985); A passion fro excellence-the leadership difference; Harper and Collins Publishing; London

Plato; Politeia; 6th Book; 505a-511e; 509e-511e (in Hellenic)

Sadiq-Sohail; M. and Shaikh N.M.; (2004); Quest for excellence in business education: a study of student impression of service quality; The International Journal of Educational Management; Vol.18; No.1; pp.58-95

Santas; G.; (1997); Socrates; Ellinika Grammata (in Hellenic)

Sherman; T.; Armistead; L.; Fowler; F.; Barksdale; M.; Reif; G.; (1987); The quest for excellence in university teaching; The Journal of Higher Education; Vol.58; No.1; pp.66-84

Senge; P.M.;(1990); The fifth discipline: the art and practice of the learning organization; Doubleday

Simaioforos; T.; (2002); The Hellenic Alphabet unveiled; Ramafa (in Hellenic)

Tijssen; R.J.W.; Visser; M.S.; Van Leeuwen; T.N.; (2002); Benchmarking international scientific excellence: one highly cited research papers an appropriate frame of reference?; Scientometrics; Vol.54; pp.381-397

Wise; A.; Hammond; L.; Mc Laughlin; M.; Bernstein; H.; (1985); Teacher evaluation: a study of effective practices; The Elementary School Journal ; Vol.86; No.1; pp.60-121

Witcher; A.; Onwuegbuzie; A.; Collins; K.;Filler; J.; Wiedmaier; C.; Moore; C.;(2003); Students` perceptions of characteristics of effective college teachers; ERIC

Wotruba; T.; Wright; P.;(1975); How to develop a teacher-rating instrument: a research approach; The Journal of Higher Education; Vol.46; No.6; pp.653-663

Zietz; J.; Cochran; H.; Wilson; M.;(1999); Evaluating instructional effectiveness; Annual Meeting of the Mid South Educational Research Association; pp.2-17

Citeringar i Crossref