Konferensartikel

All organizations in different sectors of the industries should implement quality management practices to improve their performances. In order to prove that a quality management program is cost effective; it is necessary to identify and measure the quality costs in the system (Love;2000; Aoieong; 2002). However; very few companies are interested in quality cost computations to quantify the benefits of TQM; due to the great number and complexity of phases and / or activities involved in the operations. In this study; it is notified that if a general approach in tracking and measuring quality costs in different fields of study is developed; companies will be encouraged to trace their quality management performances; decrease their costs of operations and increase overall profits. Hence; in this paper; a DBMS design has been proposed which makes it possible to track deviations from ideal quality successfully and the cost of deviations per unit object in a quality management system.

Quality cost; database management system

Aoieong; R.T.; Tang; S.L.; and Ahmed; S.M.; (2002) “A process approach in measuring quality costs of construction projects: model development”; Construction Management and Economics; 20; pp 179-192.

Love; P.E.D. and Li; H.; (2000) “Quantifiying the causes and costs of rework in construction”; Construction Management and Economics; 18; pp 479-490.

Crosby; P.B. (1979); Quality is Free; NY.; Mc Graw Hill.