Konferensartikel

Bo Enquist
Service Research Center, Karlstad University, Karlstad, Sweden

Bo Edvardsson
Service Research Center, Karlstad University, Karlstad, Sweden

Lars-Uno Roos
Volvo 3P, Göteborg, Sweden

Ulrik Orstadeus
Volvo 3P, Göteborg, Sweden

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Ingår i: 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 33:19, s. 215-221

Publicerad: 2008-12-09

ISBN:

ISSN: 1650-3686 (tryckt), 1650-3740 (online)

Edvardsson; B. Enquist; B. and Hay; M.; (2006); Values-based service brands: narratives from IKEA; Managing Service Quality; Vol. 16; No. 3; pp. 230-246

Edvardsson; B. and Enquist; B. (2008) Values-based service for sustainable business – Lessons from IKEA; Routledge (in press).

Edvardsson; B.; Holmlund; M. and Strandvik; T. (2008) Initiation of business relationships in service-dominant settings; Industrial Marketing Management; 37 (2008) 339-350.

Edvardsson; B.; Gustafsson; A.; Kristensson; P. and Witell; L. (2008) Customer Integration in Service Innovation in Gallouj; F.; Djella; F and Gallouj; C (eds) (2008) The handbook of Innovation Services (in press).

Elkington; J. (1997); Cannibals with forks – The triple bottom line of the 21st Century Business; Capstone Publishing: Oxford

Enquist; B.; Edvardsson; B. and Petros S. S.; (2007); Values Based Service Quality for Sustainable Business; Managing Service Quality; Vol. 17; No. 4; pp. 385-403

Enquist; B.; Edvardsson; B. and Petros S. S.; (2007b); Corporate Social Responsibility for Charity or for Service Business? Working Paper Karlstad University for QMOD 10.

Grönroos; C.; (2007); In Search of a New Logic for marketing: Foundations of Contemporary Theory; Wiley: Chichester.

Grönroos; C.; (2008) Service-Dominant Logic Revisited: Who Create Value? And Who Co-Creates? European Business Review; Vol. 20; No.4 (July 2008)

Hart; S.L. (2007); Capitalism at the Crossroads Aligning Business; Earth; and Humanity; Wharton School Publishing; Upper Saddle River; New Jersey; USA; second edition.

Holbrock; M. B.; (2006); ROSEPEKICECIVEC versus CCV in Lusch and Vargo (eds) (2006) The Service-Dominant Logic of Marketing; M.E. Sharpe: New York; USA.

Normann; R. (2001); Reframing Business: When the Map Changes the Landscape; Wiley: New York; USA.

Jackson; I.; (2004) Profits with Principles: Seven Strategies for Delivering Value with Values. Doubleday Publishing.

Johnston; R. and G. Clark (2001); Service Operations Management. London: Prentice Hall.

Kroll; V. and Raab; J. (2007a)Values-based Service Innovation; Master Thesis; Karlstad University.

Kroll; V. and Raab; J. (2007b)Values-based Service Innovations. A case study of a Truck Company’s efforts to use its corporate values. Field report for master thesis; Karlstad University.

Normann; R. (2001) Reframing Business: When the Map Changes the Landscape; Wiley: New York; USA.

Palmisano; S. J. (2006); The Globally Integrated Enterprise; Foreign Affairs; Volume 85 No.3 May/June 2006

Pruzan; P.; (1998); From Control to Values Based Management and Accountability; Journal of Business Ethics; 17: 1379 – 1394.

Strandvik; T.; Holmlund; M. and Edvardsson; B. (2008) Customer Needing – Conceptualising industrial service from a customer perspective Working papers 536 Hanken; Swedish School of Economics and Business Administration; Finland.

Van Riel; C.B.M.; (2000); ”Corporate communication orchestrated by a sustainable corporate story” in Schultz; M.; Hatch; M.J. and Larsen; M.H. (Eds); The Expressive Organization. Linking Identity; Reputation; and the Corporate Brand; Oxford University Press: Oxford.

Vargo; S. L. and Lusch; R. F.; (2004); Evolving to a New Dominant Logic of Marketing; Journal of Marketing; Vol. 68; January; pp. 1-17.

Vargo;S. L. and Lusch; R. F; (2008) Service-dominant logic: continuing the evolution; Journal of the Academy of Marketing Science (on line version)

Waddock; S. and Bodwell; C.; (2007); Total Responsibility Management: The Manual. Greenleaf Publishing: Sheffield; UK.

Xueming; L. & Bhattacharya C.B. (2006). Corporate Social Responsibility; Customer Satisfaction; and Market Value; Journal of Marketing; Vol. 70; October; pp. 1-18.