Decoding the Code of Excellence

Su Mi Dahlgaard-Park
Institute of Service Management, Lund University, Sweden

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Ingår i: 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 33:2, s. 27-48

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Publicerad: 2008-12-09


ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Aim of the article is to elaborate; interpret; discuss and decode Excellence in a new way by focusing on some of the Critical Success Factors (CSF) for Attaining and sustaining Excellence.

Methodology: The framework used for analysis is an old text which explains how to attain excellence. Literature references from 2500 years back and to excellence literature from the last 25 years; together with a few case studies; are used to ‘de-code’ the meaning and the complexity of the old text.

Findings: After final reflections it is concluded that the old text contains deep meanings and cover the complex nature of attaining and sustaining excellence. The few sentences are a kind of code; a crystallized form explaining how excellence can be attained.

Originality/ Value: This kind of analysis has not been done before. It is believed that the findings will have a great value both for researchers and for practitioners as well as organizations which are trying to attain excellence.


Personal and Organizational Excellence; values; caring; risking; dreaming; expecting; motivation; commitment


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